I did not receive any warranty card for my item?
• Our products do not come with any warranty card. Please be informed that we will use your order number as a verification for your product warranty.
What does the warranty covers?
• Our warranty covers manufacturer defects against mechanism (i.e. hydraulic gas lift) and labour only.
• Chair material, leather, wear and tear, accidental damage are not covered under our warranty.
I have just received my item and it is faulty/damaged. What should I do?
• Majority of our products are delivered to our customers in pristine condition.
• Should you received an item that is faulty or damaged, please notify us by emailing us at sales@takeaseat.my within 48 hours upon the delivery.
• In addition, we will also require a photo/video of the faulty part, a brief description of the problem and your order number in the email for us to assess the problem and carry out the necessary action.
• In such cases, we will try to replace the faulty part of the item, or the entire item, whichever is deemed suitable by us.
I have been using the item for quite sometime and it is defective now. The product warranty is still valid. What should I do?
• Please drop us an email at sales@takeaseat.my and include a photo/video of the faulty part, a brief description of the problem and your order number for us to assess the problem.
• Should parts replacement is required, do note that the replacement part may take up to 5 days to 2 months subject to availability.
My item is defective and the product warranty has expired. What should I do?
• Please drop us an email at sales@takeaseat.my and include a photo/video of the faulty part, a brief description of the problem and your order number for us to assess the problem.
• Once the problem has been identified, our staff will recommend a feasible solution to you.
• Should parts replacement is required, do note that the replacement part may take up to 5 days to 2 months subject to availability.
Note
• TakeAseat.my reserves the right to whether a benefit under this warranty may be claimed and decide whether the parts should be repaired or replaced.
• The warranty will end immediately if the product becomes defective as a consequence of misuse or a lack of proper care and maintenance.
• The warranty only applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any rights to benefit from any of these terms and conditions.
• Replacement parts may take up to 5 days to 2 months subject to availability.