Return & Upgrade policy
- Returns must fulfill ALL the return eligibility listed below and be approved by TakeAseat.my. Please contact our customer service team by emailing us at support@takeaseat.my for
matters relating to returns.
Return eligibility
1. All in-stock items (customized items not included) be returned within 7 days upon delivery only.
2. Items must be returned in the original packaging (including product being disassembled for self setup) and in like new condition (no stain/scratch etc).
3. To upgrade to equivalent value or higher-value product.
4. A 20% restocking fee will be charged for the product that has been delivered, on top of the difference for the new product. (I.e. Product A that is unsatisfactory is RM100, Product B that will be upgraded to is RM200, then the total payment required will be RM120; RM100 x 20% + RM100 top up difference between products.)
5. Items that are not returnable includes customized items (i.e. electric desk with customized tabletop).
6. For changing to a lower value product, a 20% restocking fee will be charged for the product that has been delivered. (I.e. Product A that is unsatisfactory is RM300, Product B that will be downgraded to is RM250, then total payment required will be RM10; price of product B – (RM300 x 80%).
7. In the event that the total payment stated in (6) is a negative value, no money will be refunded.1
Cancellation
- In the event where the item has not be shipped out yet, a 7% cancellation fee will be borned by the customer instead. (i.e. Total payment for item is RM100, Refund will be RM93.00)
- All refunds will be initiated within 14 working days through the same mode of payment used for payment.
For Defective Items
- Please contact us within 3 days upon delivery by emailing us at support@takeaseat.my if any product is defective.
- All refunds will be initiated within 14 working days through the same mode of payment used for payment.