Return & Upgrade policy

  • Returns must fulfill ALL the return eligibility listed below and be approved by TakeAseat.my. Please contact our customer service team by emailing us at support@takeaseat.my for
    matters relating to returns.

Return eligibility

1. All in-stock items (customized items not included) be returned within 7 days upon delivery only.

2. Items must be returned in the original packaging (including product being disassembled for self setup) and in like new condition (no stain/scratch etc).

3. To upgrade to equivalent value or higher-value product.

4. A 20% restocking fee will be charged for the product that has been delivered, on top of the difference for the new product. (I.e. Product A that is unsatisfactory is RM100, Product B that will be upgraded to is RM200, then the total payment required will be RM120; RM100 x 20% + RM100 top up difference between products.)

5. Items that are not returnable includes customized items (i.e. electric desk with customized tabletop).

6.  For changing to a lower value product,  a 20% restocking fee will be charged for the product that has been delivered. (I.e. Product A that is unsatisfactory is RM300, Product B that will be downgraded to is RM250, then total payment required will be RM10; price of product B – (RM300 x 80%).

7. In the event that the total payment stated in (6) is a negative value, no money will be refunded.

8. Please note that returns will not be accepted for cosmetic defects that do not affect the functionality and durability of the product. In the rare instance where cosmetic defect occurs, we want to assure you that they don’t compromise the quality and performance of our products. Therefore, we cannot accept returns for cosmetic defects that do not affect the functionality and durability of the product, such as minor scratches, discolorations or slight colour difference since every device has a different capability to display colours and that everyone sees these colours differently. We’re committed to providing high-quality products that meet your needs, and we’re confident that our products will serve you well despite any minor cosmetic imperfections. If you have any concerns, please don’t hesitate to reach out to us, and we’ll do our best to address them.

Cancellation

  • In the event where the item has not be shipped out yet, a 7% cancellation fee will be borned by the customer instead. (i.e. Total payment for item is RM100, Refund will be RM93.00)
  • All refunds will be initiated within 14 working days through the same mode of payment used for payment.

For Defective Items

  • Please contact us within 3 days upon delivery by emailing us at support@takeaseat.my  if any product is defective.
  • All refunds will be initiated within 14 working days through the same mode of payment used for payment.